Email and SMS Retention for DTC Brands

Your customers are already buying. We make them buy again.

We build and manage complete Klaviyo email and SMS retention systems for fitness, wellness, and lifestyle brands on Shopify. Flows, campaigns, segmentation, deliverability — the entire post-acquisition revenue engine.

7+
DTC Brands Served
50+
Flows Built
25-40%
Email Revenue Target
100%
Klaviyo Focused

A complete retention system, not just emails.

Most DTC brands pour money into acquisition and forget about the customers they already have. We fix that — systematically.

Flow Architecture

Welcome series, abandoned cart, post-purchase, browse abandonment, winback, sunset — every automated touchpoint designed and built from scratch.

Campaign Strategy

4-8 strategic campaigns per month. Product launches, seasonal promos, content-driven emails, and brand storytelling — not just discount blasts.

📱

SMS Marketing

Klaviyo SMS flows and campaigns that complement your email strategy without overwhelming your customers. High-intent, high-conversion.

🎯

Segmentation

Advanced audience segmentation so the right message reaches the right customer at the right time. No more batch-and-blast.

🛡

Deliverability

List health management, domain authentication, sender reputation monitoring, and ongoing optimization to keep you out of spam.

🎨

Email Design

Brand-aligned email templates and campaign designs that look like your brand — not a generic Klaviyo template with your logo dropped in.

Without a Retention System

Welcome flow is a single discount code email
No abandoned cart recovery — lost revenue daily
Campaigns sent inconsistently, if at all
Email drives less than 10% of total revenue
Spending $20K+ on ads with no backend to capture LTV
Customers buy once and disappear

With The Send Lab

7-part welcome series that educates and converts
Multi-touchpoint cart recovery capturing lost sales
Strategic campaign calendar running every week
Email drives 25-40% of total revenue
Every ad dollar works harder with backend retention
Repeat purchases, reviews, and brand loyalty on autopilot

Retention systems built across 7+ DTC brands and counting.

From full Klaviyo buildouts to deliverability rescues, every brand gets a custom retention ecosystem — not a recycled template. Each system is designed from scratch to match the brand, the audience, and the product.

Ready to turn email into your top revenue channel?

If you're a DTC brand on Shopify spending on acquisition but not maximizing the lifetime value of your existing customers — let's talk.